Refund and Cancellation Policy

Contact us with your order number if you want to cancel before dispatch. We will check the order status and confirm the cancellation. An order already dispatched must be handled through the return process. For custom or bulk work, any specific cancellation conditions must be agreed in your quotation before confirmation.

This policy covers compost, plant-care liquids, floral incense and combo packs. Contact us promptly if an item is damaged, leaking, defective, expired, incomplete or different from what you ordered. For a combo, identify which item is affected and whether any items are missing.

Include your order number, a description of the problem and photographs of the product, label and packaging where possible. Keep the remaining product and packaging for assessment. Contact us before sending anything back so we can provide return instructions.

Opening a pack to discover a defect does not by itself remove your right to a remedy. A change of mind about an opened or used product is assessed separately; this does not restrict rights relating to a faulty, unsafe or misdescribed product.

We will review the issue and arrange an appropriate replacement, return or refund. Where a product is faulty, incorrect or damaged in delivery, you will not bear the reasonable cost of returning the affected item. Any other proposed return charges will be explained before you agree to proceed.

Natural variations in floral colour, texture or fragrance may occur. We assess these against the product description and label; a natural-variation statement does not excuse a defect or an item that fails to match what was advertised.

Online payments are refunded through Razorpay to the original payment method wherever supported. For a cash-on-delivery or other offline payment, we agree a suitable bank transfer or UPI refund with you. We may request the minimum details needed to send it; we never need your PIN, password, card security code or OTP.

Once a refund is approved, we will tell you the approved amount and expected initiation time and process it within a reasonable period in accordance with applicable law. Bank and payment-provider processing times vary. We will share the refund reference when available and help trace a refund that has not arrived.

If we cancel an entire order because we cannot fulfil it, we refund the full amount paid, including delivery charges. If an entire order is returned because it is faulty, incorrect or damaged in delivery, the refund includes the delivery charge paid. For a partial return, we explain the amount attributable to the affected items and any applicable delivery refund.

Contact us if your order has not arrived within the delivery schedule in our Shipping Policy. We will investigate and explain the available cancellation, delivery or refund options. Nothing in this policy limits remedies available under applicable consumer law.

Email agsaimo25@gmail.com or call +91 98845 09338, quoting your order number. You can also use our Contact page. Do not post payment or bank details in a public product review.